SYNCYRE DESIGNS SHIPPING & DELIVERY POLICY

PROCESSING & SHIPPING

Once your order has been completed and shipped, estimated delivery typically takes 2–7 business days, depending on the shipping method selected, destination, and carrier conditions.

Please note: Shipping and delivery timeframes do not include the time required to create, customize, alter, or process your order.

Syncyre Designs currently uses USPS as our primary shipping carrier.

Once your package leaves Syncyre Designs and has been accepted and scanned by USPS, you will receive a tracking number via the email address provided with your order. Please allow up to 24–48 hours for tracking information to update in the USPS system.

Once your package has been accepted by USPS, questions regarding the location, movement, or delivery of your package should be directed to USPS.

USPS Customer Service:
1-800-275-8777

DELIVERY ESTIMATES

USPS is responsible for transporting and delivering your package after it has been accepted into its network.

Any delivery date or time provided through USPS tracking is an estimate and is not guaranteed by Syncyre Designs.

Syncyre Designs is not responsible for shipping or delivery delays caused by circumstances outside of our control, including but not limited to:

• USPS or carrier delays
• Inclement or severe weather
• Holidays
• Natural disasters
• Transportation disruptions
• High-volume shipping periods
• Order verification issues
• Incorrect or incomplete shipping information
• Other carrier-related circumstances beyond our control

MISSED DELIVERIES

If USPS attempts delivery and no one is available to receive the package when required, the customer is responsible for contacting USPS to schedule redelivery or arranging pickup from the appropriate local post office.

Syncyre Designs is not responsible for packages that are returned due to missed delivery attempts or failure to retrieve a package from USPS.

SHIPPING ADDRESSES

Orders are shipped to the address entered by the customer at checkout.

Customers are responsible for reviewing and confirming that their complete name, street address, apartment/unit number, city, state, and ZIP code are correct before submitting an order.

If you notice an error in your shipping address, contact Syncyre Designs immediately at SyncyreDesigns@gmail.com.

We will make reasonable efforts to correct the address if the order has not yet shipped. However, address changes cannot be guaranteed once an order has entered processing or shipping.

Once an order has been shipped, Syncyre Designs cannot change or redirect the shipping address. You will need to contact USPS directly regarding any available delivery options.

LOST, STOLEN OR MISSING PACKAGES

Once a package has been accepted and scanned into the USPS system, Syncyre Designs is not responsible for packages that are lost, stolen, misdelivered, delayed, or otherwise affected while in the carrier's possession.

If USPS tracking shows that your package was delivered but you cannot locate it, please contact USPS and your local post office to report the missing package and begin any applicable claim or investigation process.

Syncyre Designs will provide available shipment and tracking information when reasonably necessary to assist with a carrier investigation.

RETURNED OR UNDELIVERABLE PACKAGES

If your package is returned to Syncyre Designs because of an incorrect or incomplete address, refused delivery, failure to claim the package, or another delivery issue attributable to the customer, the customer is responsible for all costs associated with reshipping the order.

Once we receive the returned package, we will contact you using the information associated with your order.

You will have 7 days from our notification to request reshipment and provide a complete and correct shipping address.

A minimum $10 reshipping fee will apply. If the actual cost of reshipping exceeds $10, the customer will be responsible for the full reshipping cost.

The package will not be reshipped until all applicable reshipping charges have been paid.

REFUNDS ON RETURNED PACKAGES

If an eligible, non-custom item is returned to Syncyre Designs as undeliverable and you choose not to have it reshipped, any approved refund will be subject to our Return & Refund Policy.

Eligible merchandise must be unworn, unused, undamaged, with original tags attached, and in its original condition and packaging.

Approved refunds for eligible returned merchandise are subject to a 15% restocking fee.

Original shipping charges and reshipping charges are non-refundable.

IMPORTANT — CUSTOM & ALTERED ITEMS

Custom-made, personalized, made-to-measure, specially ordered, modified, or altered merchandise is FINAL SALE and is not eligible for a return, refund, or exchange.

If a custom or altered order is returned to Syncyre Designs because of an incorrect address, failed delivery, refusal, or failure to claim the package, the customer remains responsible for arranging and paying for reshipment. The return of the package to Syncyre Designs does not make a custom or altered item eligible for a refund.

TRACKING YOUR ORDER

Customers are responsible for monitoring the tracking information provided for their shipment and making appropriate arrangements to receive their package.

Please make sure you provide a valid email address when placing your order so you can receive order and tracking updates.

QUESTIONS & CUSTOMER SERVICE

For additional shipping questions or concerns, please contact:

Syncyre Designs
Email: SyncyreDesigns@gmail.com

Business Hours:
Monday–Friday
11:00 AM–6:00 PM EST

Please allow up to 48 business hours for a response.

By placing an order with Syncyre Designs, you acknowledge that you have reviewed and agree to this Shipping & Delivery Policy, along with our Return & Refund Policy and other applicable store policies.